Cow Foods is committed to providing our customers with the highest quality products. However, if you are not satisfied with your purchase, we offer a refund policy as follows: If you receive a defective or damaged product, please raise a request through email at Refunds will be issued in the same form as the original payment. For credit card payments, the refund will be credited to your account. Shipping costs are non-refundable unless the product was damaged upon receipt. The Refund Policy may be subject to change from time to time depending on the nature and category or company policies. For further queries regarding the Refund Policy of our products, kindly email us.